I think season servers are a concept that will help this problem in the long run (sub retention even if not server retention), but not enough to solve the problem relative to the staff they need to keep on hand for post launch content.
So on the one hand you have a situation where due to its niche appeal your not going to generate a high rate of new payers at a certain point after the release on sub, but you also due to game mechanics need a bunch of people to support any server loses over time in order for the game to stay enjoyable. I think 20 is better for the long term health of the game given everything I know about future content plans after launch and similar games at this scale.
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